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Courses Details

Digital Skills: Retail

Digital Skills: Retail


Digital technology is transforming the world of retail. You’ll learn about the impact of this transformation, from data transforming customer experiences and operations, to the increasing impact of connected devices and automation.

You will also look ahead, asking what the different concepts and technologies mean for the future of retail and for those that work in this industry.

Learning Outcomes

  • Describe how digital has created new ways for retailers and customers to connect
  • Explain what omni-channel means and understand the new channels digital enables
  • Describe how digital enables retailers to give their customers a more personalized experience
  • Describe how digital can help retailers improve customer experience
  • Explain the increasingly important role that digital marketing and social media are playing in retail

Course Curriculum


By Future Learn


Accenture Digital Skills is a free, interactive series of courses which help and prepare people to build the digital skills necessary to gain a job or start a business.


Start Date


3 weeks


50 Students


Skill Level



Course Price

Free USD