Overview
You’ve thought about who you are and how you want to shape your career. You have some soft skills to deal with challenging situations. What about the team around you? How do you build functional and constructive professional relationships? How can you add value? What do employers look for when they are promoting?
Skill-building in this course will include asking questions, listening, developing likeability (you’d better be stellar if you’re difficult), identifying cognitive bias, apologizing, receiving apologies, and the basics of whistleblowing. After this course, you will be able to:
- Assess your own listening and reactions, and retune them in advance or on the spot for a more constructive outcome
- Add value at work by keeping situations easy instead of difficult
- Manage your own approach
- Be prepared when things go wrong
The prerequisite for this course is Course One of the Specialization, “Professional IQ: Preventing and Solving Problems at Work.”
Course Curriculum
Course Orientation
You will become familiar with the course, your classmates, and our learning environment. The orientation will also help you obtain the technical skills required for the course.
You will work on building your professional brand by learning the importance of listening and crafting effective questions.
This week you will learn to be a more effective influencer at work through the tools we discuss.
Find out about cognitive bias, and how to identify different types, and how to stop them from derailing you.
Despite your best efforts, sometimes problems can’t be avoided. Learn an effective strategy for apologizing, and how to engage in disputes professionally.
Coursera
Coursera provides a world-class learning platform for companies that need to upskill, reskill, and deepskill their talent. With topics ranging from digital transformation and data science to software development and leadership, over 1,800 companies trust the Courserau00a0 platform to transform their talent.